Customer Support work from home job/internship at Screen Magic Mobile Media Private Limited
Job title: Customer Support work from home job/internship at Screen Magic Mobile Media Private Limited
Company: Screen Magic Mobile Media Private Limited
Job description: About Screen Magic Mobile Media Private Limited
Screen Magic Mobile Media Private Limited invites the most talented professionals to join the organization with the motive of sharing innovations and also growing with us. We are one of the leading CRM companies working on cloud, web & mobile apps, and also the publisher of popular SMS Magic Application on app exchange. We are a technology-driven media company delivering products that leverage the unique real-time & response-based nature of mobile media. We create apps to integrate with global CRMs and web networks (including social media) & deliver communications that create opportunities for interactive engagement among brands, their audiences, workers, customers, etc.
Activity on Internshala
Hiring since February 2023
2 opportunities posted
About the work from home job/internship
In this role, you'll become an expert on our products that uses the latest technologies and provide technical solution support to customers primarily through voice, ticketing system, and screen sharing sessions. You will be responsible for performing basic investigations and troubleshooting to resolve customer issues quickly and effectively. Your customers may often include engineers and highly skilled technical people. Hence you will need to continuously develop your technical/troubleshooting skills by various means and keep yourself updated on our products.
Selected intern's day-to-day responsibilities include:
1. Provide technical assistance with software and best solutions based on customer's requirements
2. Resolve issues or provide information for customers via phone, chat, or email
3. Create and maintain tips and tricks solutions for online knowledge base and websites
4. Resolve product issues in a timely manner using available resources
5. Take complete ownership of issues/cases and become well-versed in escalation protocols
6. Work with the engineering and product management teams for resolution of customer issues
Requirements:
1. Educational qualifications: BCA/BSc/MSc/MCA- IT/CS
2. Excellent writing and verbal communication skills
3. Ability to listen and active problem-solving skills
4. Good interpersonal skills
5. Ability to handle pressure
6. Excellent knowledge of the product
Skill(s) required
Effective Communication English Proficiency (Spoken) English Proficiency (Written)
Earn certifications in these skills
Who can apply
Only those candidates can apply who:
1. are available for the work from home job/internship
2. can start the work from home job/internship between 9th Feb'23 and 16th Mar'23
3. are available for duration of 6 months
4. have relevant skills and interests
- Women wanting to start/restart their career can also apply.
Perks
Certificate Letter of recommendation Flexible work hours 5 days a week Job offer
Additional Information
Job offer: On successful conversion to a permanent employee, the candidate can expect a salary of Rs. 3 to 4 Lac/annum
Number of openings
10
Expected salary: Rs.15000 per month
Location: India
Apply for the job now!